Hollowmere Manor

Support

Hollowmere Manor is a candle-lit tower defense game: wake wards, hold the manor through the night, and turn up its secrets. Something not working, or a question? Write to us and we'll answer.

A purchase didn't arrive

Open the Store and tap Restore purchases. One-time items (the starter bundle and the season pass) come back on any device signed in with the same Apple ID. If moonstones you bought didn't appear, close and reopen the game. Still missing? Email us with the date of the purchase and we'll put it right.

Refunds

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.

Saved progress

Progress is saved on your device. It isn't stored online, so deleting the app erases it. Restore purchases brings back one-time items, but not progress or spent moonstones.

Privacy

The game collects no personal data. Read the privacy policy.